Cancellation & Rescheduling Policy

Cancellation & Rescheduling Policy

This policy protects the customer appointment and staff operational schedule.

• Rescheduling is subject to time and staff availability.
• Changes more than 24 hours in advance are usually free of operating fees.
• Changes within less than 24 hours are subject to availability and may include operating fees.
• No response, no-show or access issues may lead to cancellation and charges.
• Customer delay or unprepared location may reduce service time or require rescheduling.
• Time-limited offers or service credits are not extended after expiry unless approved by management.

Emergency and force majeure cases are reviewed fairly by management.